Yes. We understand that precision programming is vital for the successful handover of a project. Whether you are setting limits on a single window or commissioning an entire floor of automated shades, live technical assistance is available to guide you through the process.
Direct Manufacturer Technical Support
For immediate, on-site troubleshooting with any Somfy® motorized product, Somfy provides a dedicated customer service line. Their technicians can provide step-by-step instructions for RTS, 24V, and 120V systems.
Somfy Technical Support: 1-800-227-6639
Soleffect Architectural Concierge
While Somfy handles the direct motor programming, the Soleffect Support Team is available to assist with broader project concerns, including:
- Integration Troubleshooting: Assistance with TaHoma® Hub or URTSII connectivity.
- Hardware Alignment: Guidance on bracket adjustment or leveling for optimal shade tracking.
- System Scalability: Advice on expanding existing motorized networks.
Pro-Tip for Fast Troubleshooting
Before calling technical support, ensure you have the following information ready to expedite your request:
- The specific motor type (Battery, 24V, or 120V).
- The type of control being used (Situo® Remote, DecoFlex™ Wall Switch, or TaHoma® App).
- Access to the motor head or reset button (power cycling may be required).
