RETURN POLICY

Return Type

Returns may be classified under one of two categories, “Return for Credit” and “Warranty Claims”. Returns may only be made by holders of an active Soleffect Account and must be accompanied by a Return Authorization Number (RA#), issued by Soleffect, as detailed below. The RA# for the return must be clearly marked on the outside of the box. Failure to include the RA# will result in the refusal of the return. It is the responsibility of the Buyer to ensure that all products returned to Soleffect are packaged in a manner that prevents damage to the product during shipment. Under no circumstances will Soleffect be responsible for products damaged due to poor packaging or shipping methods. All return shipments to Soleffect shall be prepaid by Buyer. Soleffect shall pay the cost of shipment back to Buyer, as applicable, at the same level of shipment service at which the product was returned by the Buyer to Soleffect. All parts sold as kits must be returned as kits. Failure to include any item in a multi-component kit will be considered an unauthorized return and therefore be refused. NO REFUNDS WILL BE PROVIDED ON ANY PRODUCTS DESIGNATED IN WRITING AS NON-RETURNABLE OR ON ANY PRODUCTS THAT ARE CONFIGURED-TO-ORDER OR CUSTOMIZED.

Return for Credit

Any product returned to Soleffect for credit will be subject to the following terms and conditions. A “Return for Credit” must be authorized, in writing by Soleffect through issuance of an RA#, prior to shipment of the product back to Soleffect. For returns with a value of less than $500, Buyer may contact Soleffect Customer Service for authorization. For returns in excess of $500, Buyer must contact Buyer’s Soleffect Sales Manager to obtain authorization. The use of the Soleffect Return for Credit Authorization Form is preferred when requesting authorization; however, authorization may be obtained via email simply by providing the Soleffect Sales Order Number of the original purchase together with the reason for the return, the part numbers and the specific quantities of the products being returned. All unauthorized Returns for Credit will be refused. Return for Credit will only be authorized for new, unused product within three (3) months of invoice date. Soleffect will not approve Return for Credit requests for any made-to-order products. Credits will not be issued if the product returned for credit appears to have been used, tampered with or arrives without its original packing, or is missing parts. In such circumstances, Buyer will be notified and product will be returned to Buyer at Buyer’s cost. All Returns for Credit will be subject to a fee of the greater of $20 or 20% of the invoice value of the returned product. Original shipping fees will not be credited. Under no circumstances shall Buyer deduct the value of any returned product from any remittance due. All Returns for Credit must be shipped to:

Soleffect Attn: Returns 10125 Freeman Avenue Santa Fe Springs, CA 90670

The RA# shall be written in large letters on the outside of the package for clear identification. Not doing so may delay the processing of the return.

Return for Warranty Claim

Any product returned to Soleffect due to a claimed defect will be handled as a “Warranty Claim”. Soleffect requires that all Warranty Claim Returns be accompanied by an RA#. An RA# may be obtained through the Soleffect Customer Service Department. Use of the Soleffect Warranty Claim Form is required to document the Warranty Claim Request. A description of the problem should be provided for each product, at the time of return request, and should be clearly marked on each returned product. All Warranty Claims for products sold by Soleffect must be shipped to:

Soleffect Attn: Returns 10125 Freeman Avenue Santa Fe Springs, CA 90670

The RA# shall be written in large letters on the outside of the package for clear identification. Not doing so may delay the processing of the return. Soleffect will review each product returned for Warranty Claim. Upon analysis, Soleffect will repair or replace the defective product and provide to Buyer a written summary of the findings. If no defect is found with the product, if the product is out of Warranty or if the product is clearly damaged by abuse or misuse, Buyer will be notified and the product will be returned to Buyer.

Custom Product Remake Policy

Custom Soleffect Products, such as fabricated Shades and Channels, are not eligible to be returned for credit; however, Soleffect realizes that custom products may occasionally be subject to discrepancies of various natures and makes the following provisions for such occurrences. Should the custom product not match the specifications Buyer submitted to Soleffect, Soleffect will take the best means to adjust or remake the product for Buyer. If a remake is necessary, it will be given priority status and Soleffect will pay for the ground shipping of the remake.